Casinado Casino Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use Casinado. We value your privacy and set out what information we gather, why we need it, and how you can manage your data. The policy applies to account holders and visitors using our website and mobile services from Canada.

Types of Data We Collect

We collect information necessary to provide our services, keep accounts secure, and meet regulatory and payment obligations. Data falls into three main categories: personal, technical, and transactional.

Personal Data

Personal data includes details you provide when registering or updating your account - for example, full name, date of birth, email address, phone number, physical address, and government ID for verification. We also collect payment details you supply for deposits and withdrawals, where required by our banking partners and anti-fraud checks.

Technical Data

Technical data covers information automatically collected when you interact with our site or app. This includes device type, IP address, browser type, operating system, pages visited, session times, and error logs. We use this data to maintain and improve performance and security.

Transactional Data

Transactional records include deposit and withdrawal history, bet and play activity, bonus history, and communication records with customer support. These details help us process transactions, resolve disputes, and detect suspicious activity.

How We Use Your Information

We use collected data to create and manage accounts, process payments, verify identity, provide customer support, and prevent fraud. Information is also used for mandatory checks, risk management, and compliance with legal obligations. Where permitted, we may use aggregated or anonymized data for analytics and product improvements.

Data Protection Practices

We protect personal information using a combination of administrative, technical, and physical measures. Access to personal data is limited to authorised personnel and verified service providers. Data transmissions are secured and stored on protected servers. We regularly review security controls to address changing risks.

Cookies and Tracking Technologies

We use cookies and similar technologies to personalise your experience, remember settings, and analyse site usage. Some cookies are essential for functionality, while others support analytics and marketing. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site features.

Information Sharing and Third Parties

We may share personal information with trusted third parties to provide services - for example, payment processors, identity verification services, fraud prevention partners, and hosting providers. We require those partners to protect data in line with applicable standards. We do not sell personal information to third parties for marketing.

User Rights

Subject to applicable law, you have rights to access, correct, and request deletion of your personal data. You may also object to certain processing or request restriction of use. We will respond to requests within a reasonable timeframe and may need to retain some records to meet legal or contractual obligations.

Access, Correction and Deletion

To access, update, or delete your account information, contact our support team through your account or the help section. We may ask for proof of identity before making changes to protect your account. Deletion requests may be limited if we must retain records for compliance or dispute resolution.

Privacy Policy Updates

We may update this policy from time to time. Material changes will be posted on the site with the effective date. Continued use of our services after changes indicates acceptance of the revised policy, so we recommend reviewing this page periodically.