Responsible Gambling Resources – Casinado Casino

At Casinado we take responsible gambling seriously. We want players to enjoy their time with us while keeping control of their play. This page explains the protections we provide, the tools you can use to manage activity, and where to find additional help if gambling stops being fun or starts causing harm.

Player protection principles

We follow practical principles designed to protect players - prevention, transparency, and support. We aim to make controls easy to find, communicate clearly about risks, and respond quickly when a player asks for help or requests account restrictions.

Activity-control tools

We provide a set of self-help tools in your account so you can manage how you play. These include deposit limits, loss limits, wager limits, session reminders, and timeout options. Tools are available from your account settings or by contacting our support team.

Deposit limits

Players can set daily, weekly, or monthly deposit limits to control spending. Reductions to limits take effect immediately. Increases may require a short waiting period and additional verification for your protection.

Loss limits

Loss limits let you cap the total amount you can lose over a chosen period. Use loss limits alongside deposit limits to keep play within a budget. Limits can be adjusted in your account or through support, and any active limits are applied before new deposits are processed.

Time limits and session controls

Use session reminders and time-outs to limit how long you play in a single sitting. Time-outs are temporary breaks that block play and deposits for the selected period. If you need a longer break, self-exclusion is available.

Self-exclusion

Self-exclusion blocks your access to your account and prevents new registrations while it is active. You can choose fixed exclusion periods or an indefinite exclusion. During self-exclusion, we will suspend marketing contacts and support can provide information on reactivation procedures when the exclusion ends.

Recognizing signs of problematic behaviour

Common warning signs include chasing losses, spending more than you can afford, neglecting personal responsibilities, hiding gambling activity, or feeling anxious about play. If you notice these signs in yourself or someone close to you, consider using our controls and seeking help.

Practical tips for staying in control

Set realistic deposit and loss limits, use session reminders, avoid gambling when stressed or under the influence, and consider pre-committing to a budget before you start. Talk to a friend or family member if you feel your play is changing.

Professional help and support organisations

If you need further assistance, reach out to local or national support services. Canadian resources include provincial problem gambling helplines and ConnexOntario for Ontario residents. International resources such as Gambling Therapy and GamCare also offer confidential support and advice. You can contact our support team via [email protected] for guidance on account tools or to start a self-exclusion.